NW Cfg: Troubleshoot Global Notifications

Document created by RSA Information Design and Development on Jul 9, 2019Last modified by RSA Information Design and Development on Jul 17, 2019
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This topic provides information about possible issues that NetWitness Platform users may encounter when implementing Global Notifications in NetWitness Platform.

               
IssueSolution

Duplicate entries in rsa-audit-server-output.conf log file.If multiple changes in Global Notifications are made in a short time frame, NetWitness Platform appends multiple duplicate entries to the rsa-audit-server-output.conf file.

  1. Delete the duplicate entries from rsa-audit-server-output.conf file.

  2. Go to ADMIN > System > Global Notifications.
  3. Select a notification server and click (Edit Icon)
  4. Click Save.
    It will take about five minutes for the workaround to take affect.

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