000037601 - Review overall status bar is not updated when a review is completed in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 9, 2019
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Article Number000037601
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.x
IssueIn RSA Identity Governance & Lifecycle, the Review Results Overall Status bar needs to be manually refreshed to reflect the current status of the review. Once the review is completed, the status cannot be updated. If a review is marked as completed before the status has been updated, the status bar will not reflect the correct status of the completed review.

This can lead to different reviewers seeing different overall status results for the same completed review as in the example below.

This reviewer sees 100% completion:
User-added image

Another reviewer sees 40% completion even though the review is 100% completed and the status cannot be manually updated:
User-added image

CauseThis is a known issue reported in engineering ticket ACM-86618. 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patches:
  • RSA Identity Governance & Lifecycle 7.0.2 P13
  • RSA Identity Governance & Lifecycle 7.1.0 P07
  • RSA Identity Governance & Lifecycle 7.1.1 P01

WorkaroundPlease contact RSA Identity Governance & Lifecycle customer support for a workaround and mention article 000037601 for reference.