000037711 - Diagnostics and System Data Gathering Feature in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 10, 2019Last modified by RSA Customer Support Employee on Sep 18, 2019
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Article Number000037711
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2 P11, 7.1.0 P04, 7.1.1 and above.
IssueStarting with RSA Identity Governance & Lifecycle versions 7.0.2 P11, 7.1.0 P04, and 7.1.1, a new feature has been added called Diagnostics and System Data Gathering found in the RSA Identity Governance & Lifecycle user interface under the Admin > Diagnostics > Diagnostics and System Data tab. 

When an Administrator logs into a new RSA Identity Governance & Lifecycle installation for the first time, a license agreement and usage information is displayed:
 
RSA collects diagnostic and system data information and makes it available to RSA to better understand your usage and version deployed. This information provides RSA with insights on the Identity Governance and Lifecycle deployments and helps make decisions such as when to extend support or deprecate certain versions, what new features and enhancements to prioritize in the upcoming releases. All information collected will be sent securely to RSA and will remain confidential. The settings can be changed on Admin->Diagnostics->Diagnostics and System Data.


This article describes this purpose of this new feature, the types of information gathered, and how to modify the local gathering and information sharing settings if desired.
ResolutionDiagnostic and system data information is collected either on demand or on a scheduled basis, and bundled into a JSON file for you to download. You may use this data for offline analysis and troubleshooting. The data is also shared with RSA. RSA collects diagnostic and system data information and makes it available to RSA to better understand your usage and version deployed. This information provides RSA with insights on the Identity Governance and Lifecycle deployments and helps make decisions such as when to extend support or deprecate certain versions, what new features and enhancements to prioritize in the upcoming releases. All information collected will be sent securely to RSA and will remain confidential. The settings can be changed on Admin->Diagnostics->Diagnostics and System Data.

 

Information Gathered


Two types of information are gathered:

  1. Deployment and License Information
  2. Component Metrics
 

Deployment and License Information



  • License usage details are collected to understand the compliance with the license purchased and usage trends.
  • Details on the type of endpoints and how the Connectors and Collectors are deployed are gathered.
  • The product version of RSA Identity Governance & Lifecycle and what components are enabled are collected.
 

Component Metrics


 



  
Components

  
Information Collected
ServerProduct
   Version, patches
   Application server
   Appliance, software only
   Local or remote database and database version
  
   Host
   Operating system
   Memory
   Available CPU
  
   Environment
   Cluster or non-cluster
   Number of nodes in a cluster
   Number of agents deployed
   Number of AFX servers (local/remote)
   Component modules enabled (reviews, rules, roles, access request, password management)
   Use of customizations (images, jsps, customer strings)
CollectionsTotal counts of collected objects (users, accounts, applications, business units, entitlements,...)
   Number of collectors and types
   Run details (how many ran successfully versus how many failed)
Access CertificationNumber of reviews and types
   Counts for number of items under review and average counts per reviewer
   Size of reviewer, monitor, and alternate reviewer coverage files
   Time to generate/refresh reviews
RulesNumber of rules and types
   Counts for violations, exceptional access, and requests generated
   Time to process rules (average and maximum)
ReportsNumber of reports and types
   Use within dashboards
Access RequestNumber of requests created, completed, cancelled today
   Number of request forms and types
   Size of workflows (number of nodes)
   Number of approvals, manual fulfillments, and escalations today
AFXNumber of connectors and types
   Number of fulfillment requests (requested, completed, failed) today and by connector type
Role ManagementNumber of rolesets and roles
   Size of the roles (average entitlements and members)



The only customer-specific information that is shared are node and environment names.

The local gathering and information sharing settings may be changed at any time by navigating to the Admin > Diagnostics > Diagnostics and System Data screen and choosing 'Edit.'
 

Reporting


The diagnostics and system data gathered can be of value to you in understanding the state of your environment and its trends. For this reason, RSA has provided several default reports under Reports > Charts > Grouping of 'Type'  > expand type 'Diagnostics and System Data'.  In addition, you may want to create your own custom reports. For custom reports, the data gathered is stored in public view PV_TELEMETRY_DATA.


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