on Jul 11, 2019Article Content
| Article Number | 000037598 |
| Applies To | RSA Product Set: NetWitness Logs & Network RSA Product/Service Type: User Interface RSA Version/Condition: 11.3.0.0 Platform: CentOS O/S Version: 7 Product Name: NetWitness |
| Issue | Licensing Issue after update to 11.3.0.0. Some of the services that used to be permanently licensed now show with Trial licenses in 11.3.0.0. |
| Cause | There are many changes done in 11.3 as part of Licensing module, earlier it was part of classic NW server but now its microservice. Problem: We are getting only first 20 features from the license server which is causing the issue and not loading all available features. Note from the sample logs below that we are only getting the first 20 features from license server which is causing the issue and not loading all available features from FNE. 2019-05-08 20:45:10,015 [ Periodic license refresh task] INFO LICENSE|Refreshing Entitlements, current entitlements size = 44 2019-05-08 20:45:10,015 [ Periodic license refresh task] DEBUG FNE_CLIENT|Initiating FNE Feature Sync http://localhost:3333/api/1.0/capability_request 2019-05-08 20:45:12,809 [ Periodic license refresh task] INFO LICENSE|Force sync'd FNE server 2019-05-08 20:45:12,809 [ Periodic license refresh task] DEBUG FNE_CLIENT|Fetching features from FNE http://localhost:3333/api/1.0/features 2019-05-08 20:45:12,824 [ Periodic license refresh task] INFO FNE_CLIENT|Found 20 Features from FNE Server 2019-05-08 20:45:12,825 [ Periodic license refresh task] INFO LICENSE|Entitlements received from FNE: 20 2019-05-08 20:45:12,825 [ Periodic license refresh task] INFO LICENSE|Updating entitlement EntitlementEntity(id=231-5y5pdb, name=smcNet_DAC_Capacity) with fields from FNE |
| Resolution | Solution : This should not be hardcoded and we should pull all available features. -observed in the sample logs below after the change/workaround: 2019-06-04 16:55:20,489 [unchMessageListenerContainer-4] INFO Configuration|Change event persisted remotely for rsa.license.fne.features-url 2019-06-04 16:55:20,490 [unchMessageListenerContainer-4] INFO Configuration|Configuration parameter 'rsa.license.fne.features-url' was changed from '/features' to '/features?size=100' ---- 2019-06-04 16:55:53,057 [nchMessageListenerContainer-14] INFO LICENSE|Refreshing Entitlements, current entitlements size = 44 2019-06-04 16:55:53,057 [nchMessageListenerContainer-14] DEBUG FNE_CLIENT|Initiating FNE Feature Sync http://localhost:3333/api/1.0/capability_request 2019-06-04 16:55:55,192 [nchMessageListenerContainer-14] INFO LICENSE|Force sync'd FNE server 2019-06-04 16:55:55,192 [nchMessageListenerContainer-14] DEBUG FNE_CLIENT|Fetching features from FNE http://localhost:3333/api/1.0/features?size=100 2019-06-04 16:55:55,215 [nchMessageListenerContainer-14] INFO FNE_CLIENT|Found 58 Features from FNE Server 2019-06-04 16:55:55,216 [nchMessageListenerContainer-14] INFO LICENSE|Entitlements received from FNE: 58 ------- 2019-06-04 16:56:55,868 [unchMessageListenerContainer-4] INFO LICENSE|Refreshing Entitlements, current entitlements size = 60 2019-06-04 16:56:55,869 [unchMessageListenerContainer-4] DEBUG FNE_CLIENT|Initiating FNE Feature Sync http://localhost:3333/api/1.0/capability_request 2019-06-04 16:56:57,794 [unchMessageListenerContainer-4] INFO LICENSE|Force sync'd FNE server 2019-06-04 16:56:57,794 [unchMessageListenerContainer-4] DEBUG FNE_CLIENT|Fetching features from FNE http://localhost:3333/api/1.0/features?size=100 2019-06-04 16:56:57,810 [unchMessageListenerContainer-4] INFO FNE_CLIENT|Found 58 Features from FNE Server 2019-06-04 16:56:57,811 [unchMessageListenerContainer-4] INFO LICENSE|Entitlements received from FNE: 58 Note all services should now be licensed. |
| Workaround | Workaround : Updated size to 100 as a workaround (/features?size=100) Follow the below steps as a workaround:
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