000037598 - Licensed Services turned to Trial License after RSA NetWitness Logs & Network 11.3 upgrade

Document created by RSA Customer Support Employee on Jul 11, 2019
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Article Number000037598
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: User Interface
RSA Version/Condition: 11.3.0.0
Platform: CentOS
O/S Version: 7
Product Name: NetWitness
 
IssueLicensing Issue after update to 11.3.0.0.

Some of the services that used to be permanently licensed now show with Trial licenses in 11.3.0.0.

 
CauseThere are many changes done in 11.3 as part of Licensing module, earlier it was part of classic NW server but now its microservice.

Problem: We are getting only first 20 features from the license server which is causing the issue and not loading all available features.

Note from the sample logs below that we are only getting the first 20 features from license server which is causing the issue and not loading all available features from FNE.

2019-05-08 20:45:10,015 [ Periodic license refresh task] INFO LICENSE|Refreshing Entitlements, current entitlements size = 44 
2019-05-08 20:45:10,015 [ Periodic license refresh task] DEBUG FNE_CLIENT|Initiating FNE Feature Sync http://localhost:3333/api/1.0/capability_request 
2019-05-08 20:45:12,809 [ Periodic license refresh task] INFO LICENSE|Force sync'd FNE server 
2019-05-08 20:45:12,809 [ Periodic license refresh task] DEBUG FNE_CLIENT|Fetching features from FNE http://localhost:3333/api/1.0/features 
2019-05-08 20:45:12,824 [ Periodic license refresh task] INFO FNE_CLIENT|Found 20 Features from FNE Server 
2019-05-08 20:45:12,825 [ Periodic license refresh task] INFO LICENSE|Entitlements received from FNE: 20 
2019-05-08 20:45:12,825 [ Periodic license refresh task] INFO LICENSE|Updating entitlement EntitlementEntity(id=231-5y5pdb, name=smcNet_DAC_Capacity) with fields from FNE 

 
Resolution
Solution : This should not be hardcoded and we should pull all available features.

-observed in the sample logs below after the change/workaround: 

2019-06-04 16:55:20,489 [unchMessageListenerContainer-4] INFO Configuration|Change event persisted remotely for rsa.license.fne.features-url 
2019-06-04 16:55:20,490 [unchMessageListenerContainer-4] INFO Configuration|Configuration parameter 'rsa.license.fne.features-url' was changed from '/features' to '/features?size=100' 
---- 
2019-06-04 16:55:53,057 [nchMessageListenerContainer-14] INFO LICENSE|Refreshing Entitlements, current entitlements size = 44 
2019-06-04 16:55:53,057 [nchMessageListenerContainer-14] DEBUG FNE_CLIENT|Initiating FNE Feature Sync http://localhost:3333/api/1.0/capability_request 
2019-06-04 16:55:55,192 [nchMessageListenerContainer-14] INFO LICENSE|Force sync'd FNE server 
2019-06-04 16:55:55,192 [nchMessageListenerContainer-14] DEBUG FNE_CLIENT|Fetching features from FNE http://localhost:3333/api/1.0/features?size=100 
2019-06-04 16:55:55,215 [nchMessageListenerContainer-14] INFO FNE_CLIENT|Found 58 Features from FNE Server 
2019-06-04 16:55:55,216 [nchMessageListenerContainer-14] INFO LICENSE|Entitlements received from FNE: 58 
------- 
2019-06-04 16:56:55,868 [unchMessageListenerContainer-4] INFO LICENSE|Refreshing Entitlements, current entitlements size = 60 
2019-06-04 16:56:55,869 [unchMessageListenerContainer-4] DEBUG FNE_CLIENT|Initiating FNE Feature Sync http://localhost:3333/api/1.0/capability_request 
2019-06-04 16:56:57,794 [unchMessageListenerContainer-4] INFO LICENSE|Force sync'd FNE server 
2019-06-04 16:56:57,794 [unchMessageListenerContainer-4] DEBUG FNE_CLIENT|Fetching features from FNE http://localhost:3333/api/1.0/features?size=100 
2019-06-04 16:56:57,810 [unchMessageListenerContainer-4] INFO FNE_CLIENT|Found 58 Features from FNE Server 
2019-06-04 16:56:57,811 [unchMessageListenerContainer-4] INFO LICENSE|Entitlements received from FNE: 58

Note all services should now be licensed.
WorkaroundWorkaround : Updated size to 100 as a workaround (/features?size=100)

Follow the below steps as a workaround: 
  1. Login in SA Server as Admin.
  2. Go to Services.
  3. Select License Server service 
  4. Go to explore view.
  5. Click on fne which is under License Server --> license --> fne 
  6. Update "features-url" from /features to /features?size=100 
  7. Press enter, it will update the configuration for license server and you will get Configuration successfully updated message in SA UI.
  8. Refresh the license.

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