000037663 - RSA Adaptive Authentication (on Premise) - Error when trying to View User Details in Access Management

Document created by RSA Customer Support Employee on Jul 13, 2019
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Article Number000037663
Applies ToRSA Product Set: Adaptive Authentication (OnPrem)
RSA Product/Service Type: Back Office Applications
RSA Version/Condition: 7.1 P4

IssueReported Issue - When logged into the Access Management application, and then clicking on "View" for any user the following error message is returned

ERROR [com.rsa.jsp] - <Unable to compile class for JSP:

An error occurred at line: 53 in the jsp file: /WEB-INF/jsps/ViewUserDetails.jsp
apache cannot be resolved or is not a field
50: </rsahtml:RSARow>
52: <rsahtml:RSARow align="left" label="userdetails.field.label.orgs">

CauseBug in the JSP file

Replace the corrected version  "ViewUserDetails.jsp" attached in the path "/webapps/accessmanagement/WEB-INF/jsps"

  1. Stop tomcat (or any application server such as WebSphere, WebLogic or JBoss) and delete the temp folder and work(only applies to Tomcat) folder.
  2. Replace the ViewUserDetails.jsp file in the path "webapps/accessmanagement/WEB-INF/jsps"
  3. Restart the application server.