000037080 - PAN missing on loaded BIN in RSA Adaptive Authentication for eCommerce/3DSecure

Document created by RSA Customer Support Employee on Jul 13, 2019
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Article Number000037080
Applies ToRSA Product Set: Adaptive Authentication for eCommerce/3DSecure
RSA Product/Service Type: Adaptive Authentication for eCommerce/3DSecure
 
IssueA user runs the Analytics - Configured Cards reports and see that BIN 55555503 is a registered and active BIN. However, when she attempts to enter a PAN that is in that BIN in the RSA Customer Service portal she gets an error saying that the Account Number you entered cannot be registered with the Verified by Visa Service (see attached). What is this happening?
CauseIt turns out that the PAN begins with 55555500. This is outside the registered BIN of 55555500 .

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