|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
|Issue||When taking a backup, the Progress Monitor shows a failure when backing up RADIUS from the Advanced Status View it shows the messages below:|
An error occured while backing up the system
Failed to backup RADIUS
Please call customer support. For erro details check the 'Advanced Status View'.
Failed to perform a RADIUS backup.
|Cause||The destination /opt/rsa/am/backup/staging/radius-reports is not a directory, so when Authentication Manager tries to copy the audit logs file the operation fails.|
|Resolution||To resolve the issue,|
Note that during Quick Setup another user name may have been selected. Use that user name to login.