Article Content
Article Number | 000037717 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.x |
Issue | When taking a backup, the Progress Monitor shows a failure when backing up RADIUS from the Advanced Status View it shows the messages below: An error occured while backing up the system Failed to backup RADIUS Please call customer support. For erro details check the 'Advanced Status View'. Error Failed to perform a RADIUS backup. |
Cause | The destination /opt/rsa/am/backup/staging/radius-reports is not a directory, so when Authentication Manager tries to copy the audit logs file the operation fails. |
Resolution | To resolve the issue,
Note that during Quick Setup another user name may have been selected. Use that user name to login.
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