000037612 - Unable to install RSA Authentication Manager Web Tier on Microsoft Windows Server

Document created by RSA Customer Support Employee on Jul 18, 2019Last modified by RSA Customer Support Employee on Aug 8, 2019
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Article Number000037612
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier 
RSA Version/Condition: 8.4.0
Platform: Windows
 
IssueUnable to install the RSA Authentication Manager Web Tier on Microsoft Windows server; receiving the following error:
75563  2019-06-10 03:30:07,657 INFO: ==========copyWlsFiles DONE===========
     [java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
     [java] Unable to locate or create a temporary directory for the Oracle Universal Installer.

Exception in thread "main" : Java returned: 1
                at org.apache.tools.ant.taskdefs.Java.execute(Java.java:111)
                at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
                at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
                at WeblogicSoftware.Weblogic_Installer(WeblogicSoftware.groovy:313)
                at WeblogicSoftware$Weblogic_Installer$2.callCurrent(Unknown Source)
                at WeblogicSoftware.install(WeblogicSoftware.groovy:53)
                at WeblogicSoftware$install$0.call(Unknown Source)
                at WebtierBootstrapper.installWeblogicSoftware(WebtierBootstrapper.groovy:44)
                at WebtierBootstrapper.installAll(WebtierBootstrapper.groovy:37)
                at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
                at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
                at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
                at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
                at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
                at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
                at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step WebtierBootstrapper:installAll [FAILED]
CauseThe admin user ID (i.e., _Admini$!$!) contains special characters causing the installation to fail.

[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
Resolution
  1. Uninstall the agent, referencing knowledge article 000031079 - "Online, Reinstall Required" message on web tier even after reinstalling with the new RSA Authentication Manager 8.x web tier SP1 patch 2 package
  2. Change the admin account to one that does not contain special character(s). 
  3. Reinstall the web tier as admin or as different user account and type in the user that does not contain special character(s).


 

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