000037727 - SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA error although tokens exist in RSA Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jul 18, 2019
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Article Number000037727
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueWhen users try to request new tokens through the Self-Service Console, it fails with the following error:

There are unassigned tokens in Authentication Manager and all expired tokens have been deleted, as per 000036791 - SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA Software token of the requested type is not available in your security domain scope in the expiration criteria configured in System Settings > Tokens


  1. Login to the primary RSA Authentication Manager Security Console.
  2. Navigate to Setup > System Settings > Authentication SettingsTokens.
  3. Under Token Assignment, there is an option labeled Only automatically assign tokens that do not expire for.
  4. Change this value to a smaller number, such that it matches the expiration date of the tokens you have in your deployment..