000037732 - Unable to open Citrix apps when Citrix Virtual Delivery Agent and RSA Authentication Agent 7.4.2 for Windows are both installed

Document created by RSA Customer Support Employee on Jul 18, 2019
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Article Number000037732
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.4.2
IssueIf the RSA Authentication Agent 7.4.2 is installed on a Windows Server where the Citrix Virtual Delivery Agent is also installed, no published applications can be launched from the Citrix Receiver.  If you uninstalled the agent, all applications are opened normally.

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ResolutionTo resolve this issue,
  1. Log in to the server where the Authentication Agent and Citrix Virtual Delivery Agent are both installed.
  2. Open the registry editor (Startregedit).
  3. Navigate to HKLM\SOFTWARE\Citrix\Citrix Virtual Desktop Agent.
  4. Create a new REG_DWORD named DisableLogonUISuppression, and give it a value of 1, as follows:

HKLM\SOFTWARE\Citrix\Citrix Virtual Desktop Agent
DisableLogonUISuppression (REG_DWORD): 1

  1. Restart the Windows Server.