000037441 - installation failed due to Error 1935 on RSA Authentication Agent 7.3 and 7.4 for Microsoft Windows

Document created by RSA Customer Support Employee on Jul 18, 2019
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Article Number000037441
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Agent 
RSA Version/Condition:  7.3.x, 7.4.x
Issue
The installation of RSA Authentication Agent for Microsoft Windows failed due to the following error:

 

Error 1935.An error occurred during the installation of assembly component [AE56AAAF5-F3C0-3D4B-8859-A1e50A3E27BF}.
HRESULT: 0x80070BC9.

 


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CauseThis error occurs because:
  •  The Microsoft .NET Framework 4 Client Profile or later not installed.
  • Old registry keys exist under \HKEY_LOCAL_MACHINE\SOFTWARE\RSA.
ResolutionTo resolve this issue,
  1. Verify that Microsoft .NET Framework 4 Client Profile or later is installed, as per RSA Authentication Agent 7.4 for Microsoft Windows Installation and Administration Guide or the RSA Authentication Agent 7.3.3 for Microsoft Windows Installation and Administration Guide.
  2. Delete the old registry keys under \HKEY_LOCAL_MACHINE\SOFTWARE\RSA, if found.
  3. Reboot the server.
  4. Try installing the agent again.

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