000037736 - Collection Data Pre-Processing takes longer and longer to complete in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 19, 2019
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Article Number000037736
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0

 
IssueOver time IDC and ADC collections take longer and longer to complete. In the RSA Identity Governance & Lifecycle user interface under Admin > Monitoring > Run ID > the task that takes so long is the Data Pre-processing task.. A system reboot of the RSA Identity Governance & Lifecycle application server resolves the issue temporarily but soon the collection times start increasing again. 

In the following example, an ADC that once took less than a minute to complete now takes two hours. Most of that time is spent in the Data Pre-processing task.
 
User-added image
CauseThis is a known issue reported in engineering ticket ACM-91721.
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.1.0 P05.

 
WorkaroundReboot the RSA Identity Governance & Lifecycle application server.

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