000037739 - RSA SecurID Intel based hardware appliance redirected to BIOS after a reboot

Document created by RSA Customer Support Employee on Jul 22, 2019
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Article Number000037739
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Manager Hardware Appliance Intel S1200BTL and S2600GZ
RSA Version/Condition: 8.x
IssueAfter a reboot, the RSA SecurID Appliance shows the prompt to enter the BIOS password. After entering the BIOS password, the appliance enters BIOS. Exiting BIOS results in a reboot and after the reboot the BIOS password prompts shows again. 
CauseIntel BIOS has an option to interrupt boot if there is a hardware error detected during POST. If this option is enabled, this behavior will be encountered. 
ResolutionWhen prompted to enter the BIOS password, try the following:
  1. Enter the BIOS password at the prompt. 
  2. At the BIOS interface Main tab, change POST Error Pause from Enabled to Disabled.
  3. Navigate to the Exit tab and select Save Changes and Exit.
  4. The appliance should reboot itself and start loading the operating system normally.