on Jul 23, 2019Article Content
| Article Number | 000037746 |
| Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Version/Condition: All |
| Issue | The menu bar and all associated menus in RSA Identity Governance & Lifecycle disappear when switching to a different URL as seen in the example below:The menu bar is present in this screenshot: After switching URLs, the menu bar is missing as shown in the following screenshot: |
| Cause | This problem occurs when a URL is redirected to an intermediary server such as a load balancer or SAML/SSO authentication provider that cannot handle a URL request that is longer in length than 4000K characters. |
| Resolution | Contact the vendor that is processing the URL request for resolution. |
| Workaround | Connect directly to the RSA Identity Governance & Lifecycle Application Server from your browser. |
| Notes | More information may be found in section 3.1.1 of the Internet Standards Document on HTTP which says: "It is RECOMMENDED that all HTTP senders and recipients support, at a minimum, request-line lengths of 8000 octets." |