000037746 - Menu bar goes missing in the RSA Identity Governance & Lifecycle user interface when switching URLs

Document created by RSA Customer Support Employee on Jul 23, 2019
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000037746
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: All

IssueThe menu bar and all associated menus in RSA Identity Governance & Lifecycle disappear when switching to a different URL as seen in the example below:


The menu bar is present in this screenshot:

User-added image

After switching URLs, the menu bar is missing as shown in the following screenshot:

User-added image
CauseThis problem occurs when a URL is redirected to an intermediary server such as a load balancer or SAML/SSO authentication provider that cannot handle a URL request that is longer in length than 4000K characters.
ResolutionContact the vendor that is processing the URL request for resolution.

WorkaroundConnect directly to the RSA Identity Governance & Lifecycle Application Server from your browser.
NotesMore information may be found in section 3.1.1 of the Internet Standards Document on HTTP which says: "It is RECOMMENDED that all HTTP senders and recipients support, at a minimum, request-line lengths of 8000 octets."