|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Version/Condition: 7.1.0
|Issue||Duplicate identities are showing in RSA Identity Governance & Lifecycle.|
|Cause||The most common causes of this problem are:|
|Resolution||There are two possible resolutions to this issue:|
As per RSA Identity Governance & Lifecycle Engineering, Engineering does not recommend deleting the duplicate identities as deleting the identities might lead to data inconsistency, data corruption, and missing references. It might also impact audit and compliance which would defeat the purpose of the product. Hence, Engineering does not provide a script to purge or hard-delete users/identities, accounts, and/or entitlements.
|Notes||Please see related article 000036824 - Duplicate identities after upgrading from RSA Identity Management & Governance 6.9.1 to RSA Identity Governance & Lifecycle 7.0.|