000037771 - How do I subscribe to service notifications for RSA Archer Suite hosted environments on RSA Link?

Document created by RSA Customer Support Employee on Jul 26, 2019Last modified by RSA Customer Support Employee on Oct 3, 2019
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Article Number000037771
Applies ToThis article applies to the following audiences:
  • RSA Archer Suite Customers
  • RSA Partners
  • RSA Employees
IssueI need to ensure that I am receiving email notifications regarding scheduled maintenance and service incidents for my hosted RSA Archer Suite environment.
ResolutionBeginning in August, 2019, service notifications for hosted RSA Archer Suite environments are published on RSA Link on the RSA Archer Suite Service Notifications page. This page is only accessible by RSA Archer Suite customers with active maintenance contracts, RSA partners and RSA employees.

The designated RSA Archer Hosted Services administrator(s) for your organization has automatically been enrolled to receive service notification emails that are specific to your data center, assuming they have already registered for an RSA Link account.  If you are not an administrator for your organization’s hosted environment but would like to receive email notifications, you can Follow the page(s) specific to your datacenter to receive service notifications via email.

Follow the steps below to subscribe to service notifications:
  1. Navigate to the RSA Archer Suite page on RSA Link:  https://community.rsa.com/archer
  2. Hover over the ADVISORIES option in the menu at the top of the page and click on the SERVICE NOTIFICATIONS option.
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  3. Click on an environment (Production or Non-Production) under one of the two data centers in the right column, or click on one of the View All Service Notifications buttons below an environment for which you desire to receive email notifications.
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  4. Click on the red Follow button in the top-right corner.
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  5. Enable the Inbox option in the context window that appears.
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After performing the steps above (and repeating for any other environments to which you need to subscribe) you will begin receiving email notifications from no-reply@rsa.com for any new or updated service notifications for the environment(s) to which you subscribed.

Following the high-level RSA Archer Suite Service Notifications page will not result in email notifications, as it is merely an aggregation page for the four underlying service notification pages mentioned in Step 3 above.

NotesFor more information on this topic, refer to the Overview of Service Notifications for the RSA Archer Suite on RSA Link.