Article Content
Article Number | 000013855 |
Applies To | RSA Product Set: RSA Certificate Manager 6.8, 6.9 nCipher / Thales Hardware Security Modules (HSMs) software version 11.11 Microsoft Windows 2003 |
Issue | RSA Certificate Manager installation fails with the following error if SSL Keys are selected to be based on nCipher HSM:
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Cause | nCipher version 11.11 changed the file paths for its software installation on Microsoft Windows operation system, e.g., kmdata directory has been renamed to Key Management Data. |
Workaround | RSA Certificate Manager expects the nCipher key data to be in %NFAST_HOME%/kmdata. In nCipher software version 11.11, kmdata folder is created as C:/Documents and Settings/All Users/Application Data/nCipher/Key Management Data, and the environment variable points to this new directory path.
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Legacy Article ID | a43490 |