|Applies To||RSA Product Set: RSA Certificate Manager 6.8, 6.9|
nCipher / Thales Hardware Security Modules (HSMs) software version 11.11
Microsoft Windows 2003
|Issue||RSA Certificate Manager installation fails with the following error if SSL Keys are selected to be based on nCipher HSM:|
|Cause||nCipher version 11.11 changed the file paths for its software installation on Microsoft Windows operation system, e.g., kmdata directory has been renamed to Key Management Data.|
RSA Certificate Manager expects the nCipher key data to be in %NFAST_HOME%/kmdata. In nCipher software version 11.11, kmdata folder is created as C:/Documents and Settings/All Users/Application Data/nCipher/Key Management Data, and the environment variable points to this new directory path.
|Legacy Article ID||a43490|