RN 11.2.1.2: Contacting Customer Care

Document created by RSA Information Design and Development Employee on Jul 30, 2019Last modified by RSA Information Design and Development Employee on Jul 31, 2019
Version 2Show Document
  • View in full screen mode
 

Contacting Customer Care

Use the following contact information if you have any questions or need assistance.

                             
RSA Linkhttps://community.rsa.com/
Phone 1-800-995-5095, option 3
International Contactshttp://www.emc.com/support/rsa/contact/phone-numbers.htm
Communityhttps://community.rsa.com/community/rsa-customer-support
Basic SupportTechnical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.
Enhanced SupportTechnical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.

Preparing to Contact Customer Care

When you contact Customer Care, you should be at your computer. Be prepared to give the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

Previous Topic:Product Documentation
You are here
Table of Contents > Release Notes > Contacting Customer Care

Attachments

    Outcomes