RN Contacting Customer Care

Document created by RSA Information Design and Development Employee on Jul 30, 2019Last modified by RSA Information Design and Development Employee on Jul 31, 2019
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Contacting Customer Care

Use the following contact information if you have any questions or need assistance.

RSA Linkhttps://community.rsa.com/
Phone 1-800-995-5095, option 3
International Contactshttp://www.emc.com/support/rsa/contact/phone-numbers.htm
Basic SupportTechnical Support for your technical issues is available from 8 AM to 5 PM your local time, Monday through Friday.
Enhanced SupportTechnical Support is available by phone 24 x 7 x 365 for Severity 1 and Severity 2 issues only.

Preparing to Contact Customer Care

When you contact Customer Care, you should be at your computer. Be prepared to give the following information:

  • The version number of the RSA NetWitness Platform product or application you are using.
  • The type of hardware you are using.

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