000037784 - RSA NetWitness Endpoint 4.x Windows Agent Technical Advisory for missing command line parameters and blue screens in Windows 10 v1903

Document created by RSA Customer Support Employee on Jul 31, 2019
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Article Number000037784
Applies ToRSA Product Set: NetWitness Endpoint
RSA Product/Service Type: NetWitness Endpoint
RSA Version/Condition:
Platform: Netwitness Endpoint(ECAT)
IssueThere are two known issues related to this advisory:
  1. Blue screens following kernel updates on Windows 10 build 1903 specifically.
  2. Missing source and command-line arguments on Windows 10 build 1903 as seen in the UI.
CauseA kernel driver content update is the source of this issue.
ResolutionThe attached advisory with instructions explains how to resolve this issue, see the below attachment for instructions and expanded details about this issue.