000037794 - Job for aveksa_server.service failed because the control process exited with error code when starting RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Aug 1, 2019
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Article Number000037794
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.1, 7.1.1
IssueWhen starting RSA Identity Governance & Lifecycle (acm start), the following error message occurs:
 

Job for aveksa_server.service failed because the control process exited with error code. 
See "systemctl status aveksa_server.service" and "journalctl -xe" for details.


 
Cause

The RSA Identity Governance & Lifecycle database is not running and the RSA Identity Governance & Lifecycle application is on version 7.1.0 or above. Prior to 7.1.x, the message was:




Cannot connect to the database. The watchdog will start the server when it can connect to the database



This change in error message has been reported in ACM-100088.

 

Resolution

Start the RSA Identity Governance & Lifecycle database (acm startdb).

The aveksa_watchdog service will 'watch' for the database to start and once started, RSA Identity Governance & Lifecycle will start. Therefore, it is not necessary to attempt to start RSA Identity Governance & Lifecycle again. For more information on the aveksa_watchdog service, please see KB-1277 - What is the Aveksa Watchdog?.



The problem cause and resolution are unchanged. That is, if you start the database after getting this message, the aveksa_watchdog service will watch for the database to start and then start the RSA Identity Governance & Lifecycle application. The change is the message that is returned after the startup attempt.
 

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