000037814 - A "Service Unavailable - DNS failure" message is displayed when attempting to view a page on RSA Link

Document created by RSA Customer Support Employee on Aug 7, 2019
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Article Number000037814
Applies ToThis article applies to the following website:
  • RSA Link (community.rsa.com)
IssueWhen attempting to visit the RSA Link website I am only seeing a simple error message page similar to the example below.

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.

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CauseThis error message indicates a service interruption on the Khoros JX (formerly Jive-x Cloud) platform on which RSA Link is built. It is experienced on very rare occasions during platform maintenance events and should last no more than a few minutes.
WorkaroundIf you experience this issue, wait a few minutes and try to access the page again.

If you continue to see the error after five minutes or more have passed, the following options are available:

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