000037806 - Error "No such file or directory while trying to open /dev/disk/by-id/scsi-XXXX-part1" and services do not start on RSA SecurID Appliance 8.x

Document created by RSA Customer Support Employee on Aug 7, 2019
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Article Number000037806
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Hardware Appliance
RSA Version/Condition: 8.x
IssueWhen trying to boot the RSA SecurID Appliance it gets stuck at the step below with the following error message and then the boot fails:

Checking file systems...
Fsck from util-linux 2.19.1
fsck.ext3: No such file or directory while trying to open /dev/disk/by-id/scsi-36001e6788a5ef0001ae06e8b07057174-part1
The superblock could not be read or does not describe a correct ext2
filesystem. If the device is valid and it really contains an ext2
filesystem (and not swap or ufs or something else), then the superblock
is corrupt and you might try running e2fsck with an alternate superblock:
    e2fsck -b 8193 <device>
CauseThe RSA Authentication Manager /boot partition mount point is set in /etc/fstab using disk IDs and the ID of the disk has changed because of any reason. Disk IDs can change for various reasons, for example:
  • RAID foreign configuration was imported on SecurID Hardware Appliance
  • Operating System configuration files were backed up and restored from one appliance to the another
ResolutionTo resolve this issue, correct the configuration in /etc/fstab by following the steps below:
  1. Launch an SSH client, such as PuTTY.
  2. Login to the primary Authentication Manager server as rsaadmin and enter the operating system password.
Note that during Quick Setup another user name may have been selected. Use that user name to login.

  1. Reboot the appliance through the command line.
  2. Enter Single User Mode using the steps in one of the following article according to your Authentication Manager version:

  1. Once you are booted into Single User Mode, mount the filesystem:

mount -o remount,rw /

  1. Take a backup of /etc/fstab:

cp /etc/fstab /etc/fstab.bak

  1. Open /etc/fstab using a text editor.
  2. Find the mount point the error message references:

tmpfs   /run              tmpfs   noauto          0 0
/dev/systemVG/LVRoot / ext3 defaults 1 1
/dev/disk/by-id/scsi-36001e6788a5ef0001ae06e8b07057174-part1 /boot ext3 defaults 1 2
/dev/systemVG/LVSwap swap swap defaults 0 0

  1. Press i to enter Insert mode.
  2. Change the entry to use the disk name instead of disk id:

tmpfs   /run              tmpfs   noauto          0 0
/dev/systemVG/LVRoot / ext3 defaults 1 1
/dev/sda1 /boot ext3 defaults 1 2
/dev/systemVG/LVSwap swap swap defaults 0 0

  1. Press Esc to exit Insert mode.
  2. Type :wq! and press Enter to save and exit.
  3. Reboot using one of the following commands:

/sbin/init 6
exec /sbin/init 6