Article Content
Article Number | 000037824 |
Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Version/Condition: All |
Issue | After an RSA Identity Governance & Lifecycle restart, users are unable to login to RSA Identity Governance & Lifecycle. Instead of the login screen the browser shows an Initialization Status screen with the following messages and errors:
The aveksaServer.log has the following errors: 06/26/2019 21:06:39.722 INFO (MSC service thread 1-64) [com.aveksa.server.runtime.AveksaSystem] ******************** Aveksa System Initialization Start ******************** 06/26/2019 21:06:40.930 ERROR (MSC service thread 1-64) [com.aveksa.migration.jdbctool.CheckDatabase] Unable to make avdb connection java.sql.SQLException: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/jdbc/avdb at org.jboss.jca.adapters.jdbc.WrapperDataSource.getConnection(WrapperDataSource.java:154) at com.aveksa.migration.jdbctool.CheckDatabase.initDBConnection(CheckDatabase.java:408) at com.aveksa.migration.jdbctool.CheckDatabase.check(CheckDatabase.java:475) at com.aveksa.server.runtime.AveksaSystem.initialize(AveksaSystem.java:309) at com.aveksa.init.Startup.init(Startup.java:52) Please refer to RSA Knowledge Base Article 000030327 -- Arifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment. |
Cause | By default RSA Identity Governance & Lifecycle connects to the Oracle database using listener port 1555. This error can occur if the listener port is inadvertently modified to 1521 (Oracle default) or some other port number prior to the restart. NOTE: The port change does not take affect until RSA Identity Governance & Lifecycle is restarted so the port modification may have occurred some time before the incident. It is the restart that triggers the connection errors. |
Resolution | Roll back the port change by modifying the listener port back to 1555 and restarting RSA Identity Governance & Lifecycle. Note: If you are getting these errors and have not modified the listener port, please refer to related RSA Knowledge Base Article 000036785 -- RSA Identity Governance & Lifecycle fails to start with "Unable to get avdb connection" message for additional assistance. |