|Applies To||RSA Product Set: Archer|
RSA Product/Service Type: Searching, Indexing, Platform, Archer Control Panel
RSA Version/Condition: 18.104.22.168.x, 22.214.171.124.x, 126.96.36.199.x
Platform: Text Fields
Platform: Internet Explorer
|Issue||Any text fields populated after the install or upgrade to RSA Archer 6.6 are not displayed with the proper word wrapping, resulting in large spaces and uneven lines. This is only seen while using Microsoft Internet Explorer, but the underlying cause is browser independent.|
Follow the steps in the resolution below to avoid any unexpected results.
|Cause||An issue was found in the rich text editor that is used in the RSA Archer versions listed above. While entering text into the field, normal spaces were replaced with non-breaking spaces (NBS), which prevented automatic line breaks from being inserted, resulting in failures on word wrapping.|
|Resolution||To completely resolve the issue apply an upgraded version of the text editor software, then identify and correct any records that may have had NBS added. This is covered in more detail below. All referenced materials are included in the zip file attached to this article.|
Please perform a full backup before starting and follow the instructions provided in the Readme.txt.