000037833 - Workbench service could not start on RSA NetWitness 10.6.x

Document created by RSA Customer Support Employee on Aug 21, 2019
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Article Number000037833
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: Archiver
RSA Version/Condition: 10.6.6.0, 10.6.5, 10.6.4, 10.6.3, 10.6.2, 10.6.1, 10.6.0
 
IssueWorkbench service not starting even if you manually start the service 

# start nwworkbench
start: Job failed to start

 

Workbench service failing to start with below error under /var/log/messages



Failed to spawn nwworkbench main process: unable to change working directory: No such file or directory
 

TasksCheck if metadb folder is created under /var/netwitness/workbench/
If it is missing then we simply need to recreate the folder.
Resolution

#mkdir -p /var/netwitness/workbench/metadb
# start nwworkbench
nwworkbench  service should start now

#status nwworkbench
nwworkbench start/running


 

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