on Aug 22, 2019Article Content
| Article Number | 000037821 |
| Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1 |
| Issue | When creating change requests via Web Services in RSA Identity Governance & Lifecycle, sometimes there is no username associated with an account. The following error in the aveksaServer.log shows there is a duplicate account: 06/04/2019 05:50:54.037 INFO (Worker_actionq#Script Queue - Normal#WPDS_3078) [com.aveksa.server.workflow.scripts.nodes.RESTWebServiceNode] Starting of REST Web Service Request. 06/04/2019 05:51:05.986 INFO (Worker_actionq#Script Queue - Normal#WPDS_3078) [com.aveksa.server.workflow.webservices.rest.client.RestClient] REST Request Completed with status code: 200 and Message: OK 06/04/2019 05:51:05.987 INFO (Worker_actionq#Script Queue - Normal#WPDS_3078) [com.aveksa.server.workflow.scripts.nodes.RESTWebServiceNode] Invocation of external Webservice using REST request (POST) is completed 06/04/2019 05:51:05.988 INFO (Worker_actionq#Script Queue - Normal#WPDS_3078) [com.aveksa.server.workflow.scripts.nodes.RESTWebServiceNode] End of REST Request Invocation 06/04/2019 05:51:09.656 INFO (default task-62) [com.aveksa.server.command.CreateChangeRequestCommand] Found more than one account named grc1 for business source 82 Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment. |
| Cause | This is a known defect reported in engineering ticket ACM-98806 and occurs when an application or directory has a duplicate account (one deleted and one active.) |
| Resolution | This issue is resolved in the following RSA Identity Governance & Lifecycle patches:
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| Workaround | 9 August 2019 -- Apeksha Shetty Article creation 16 August 2019 -- Apeksha Shetty Since 7.0.2 is going EOL Aug 2019 thought not to include it in the KB version changes. Anyways have added this version and also the other jira number. Diane McCoy -- August 22, 2019 Reviewed article. Modified title, grammar, removed code from code block since was too long. Made sure only the error was red and not all the informational messages, etc. |