| Article Number | 000037861 |
| Applies To | RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x |
| Issue | When completing Quick Setup for a new Authentication Manager 8.x installation, it hangs indefinitely at the task of Setting up Operating System. If you access Authentication Manager and look at the /opt/rsa/am/quick_setup/logs/rsa-console.log, you will find the following error reported.
@@@2019-08-22 21:08:38,600 ERROR [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)']
GUILog.traceException(607) | exception:
com.rsa.amappliance.web.quicksetup.util.SetupException: Failed to obtain current date and time from provided NTP servers
at com.rsa.amappliance.web.quicksetup.util.SetupUtility.lookupCurrentTimeFromNtp(SetupUtility.java:304)
at com.rsa.amappliance.web.quicksetup.action.SetupSummaryAction.getConfiguredSystemTime(SetupSummaryAction.java:147)
at com.rsa.amappliance.web.quicksetup.action.SetupSummaryAction.nvGetConfiguredSystemDateTime(SetupSummaryAction.java:120)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:26
|
| Cause | There is an issue with the NTP server configured during Quick Setup. Authentication Manager cannot retrieve the date and time from NTP to complete setting up the operating system. |
| Resolution | You can either fix the issue on the NTP server side, or reboot Authentication Manager, go through Quick Setup again and use a different NTP server. |
| Workaround | As a workaround, you can skip setting up an NTP server.
- Reboot Authentication Manager and go through Quick Setup.
- At the step where you're asked for the Time Source, select Sync to the physical machine hosting this virtual appliance.
- Complete Quick Setup normally and it should complete successfully.
- You can set up an NTP server as a time source at a later time from the Operations Console (Administration > Date & Time > Edit).
|
on Aug 30, 2019