000037857 - How to authenticate successfully to the RSA Archer Suite web interface using Google Chrome for macOS

Document created by RSA Customer Support Employee on Sep 2, 2019Last modified by RSA Customer Support Employee on Sep 7, 2019
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Article Number000037857
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer Platform
RSA Version/Condition: 6.x
Platform: macOS 10.14 "Mojave"
Platform (Other) : Google Chrome
IssueSome end-users may report receiving a 401 error when attempting to access the RSA Archer Suite web interface specifically from Google Chrome for macOS, as shown below.

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Within the IIS logs you will see 401.2.5 errors, further indicating unauthorized access.

User-added image

The Chrome browser on Mac OS does not seem to respect the settings for domain whitelists that are passed as parameters.
ResolutionTo resolve this, you will need to launch Chrome from the command line with the following startup switch below.


To access the command line, you need to apply the following:
  1. Open Launchpad. It’s the silver icon in the Dock that looks like a rocket.
  2. Click the Other folder. It’s a square icon containing several smaller icons.
  3. Click Terminal. The Terminal application will now launch the command prompt.

Alternatively, you can write a shell script to accomplish this using the syntax below.

$ cat ~/bin/kgoogle-chrome 
exec google-chrome --auth-server-whitelist="*mydomainhere.com" 

  1. Open the terminal. Go to the directory where you want to create your script.
  2. Create a file with .sh extension.
  3. Write the script in the file using an editor.
  4. Make the script executable with following command:  chmod +x <fileName>
  5. Run the script using the following command:  ./<fileName>
NotesThe commands to resolve this were found in the following articles: