000025597 - Authentication fails after a successful migration from RSA Authentication Manager 7.1 to Authentication Manager 8.1

Document created by RSA Customer Support Employee on Sep 4, 2019
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Article Number000025597
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1, 8.1, 8.1 SP1
IssueAfter successfully migrating from RSA Authentication Manager 7.1 to Authentication Manager 8.1 or 8.1 SP1, authentications fail and port 5500 UDP is not listening:
 


#netstat -lnp
...
udp        0      0 192.168.79.77:1645      0.0.0.0:*                           5198/radius
udp        0      0 192.168.79.77:1646      0.0.0.0:*                           5198/radius
udp        0      0 192.168.79.77:1812      0.0.0.0:*                           5198/radius
udp        0      0 192.168.79.77:1813      0.0.0.0:*                           5198/radius
udp      736      0 127.0.0.1:47577         0.0.0.0:*                           5198/radius
udp        0      0 0.0.0.0:111             0.0.0.0:*                           2993/rpcbind
udp        0      0 192.168.79.77:123       0.0.0.0:*                           5800/ntpd
udp        0      0 127.0.0.2:123           0.0.0.0:*                           5800/ntpd
udp        0      0 127.0.0.1:123           0.0.0.0:*                           5800/ntpd
udp        0      0 0.0.0.0:123             0.0.0.0:*                           5800/ntpd
udp        0      0 127.0.0.1:514           0.0.0.0:*                           2297/syslog-ng
udp        0      0 0.0.0.0:624             0.0.0.0:*                           2993/rpcbind
udp        0      0 :::111                  :::*                                2993/rpcbind
udp        0      0 ::1:123                 :::*                                5800/ntpd
udp        0      0 fe80::250:56ff:fea2:123 :::*                                5800/ntpd
udp        0      0 :::123                  :::*                                5800/ntpd
udp        0      0 :::624                  :::*                                2993/rpcbind

CauseThe Authentication Manager license has expired and the following error is generated in the /opt/rsa/am/server/logs/imsTrace.log:
 




2019-08-07 13:27:08,313, [IMS Event Multicaster Thread-1], (ServerRunnableController.java:286),
trace.com.rsa.authmgr.internal.common.server.ServerRunnableController, FATAL, RSAAuthMgr8.jsitelecom.us,,,,
License check failed for feature: expirationstrategy. messages: [com.rsa.ims.license.strategies.ExpirationTimeStrategy: License Expired]

2019-08-07 13:46:14,717, [IMS Event Multicaster Thread-1], (ServerRunnableController.java:286),
trace.com.rsa.authmgr.internal.common.server.ServerRunnableController, FATAL, RSAAuthMgr8.jsitelecom.us,,,,
License check failed for feature: expirationstrategy. messages: [com.rsa.ims.license.strategies.ExpirationTimeStrategy: License Expired]

2019-08-07 14:18:32,663, [IMS Event Multicaster Thread-1], (ServerRunnableController.java:286),
trace.com.rsa.authmgr.internal.common.server.ServerRunnableController, FATAL, RSAAuthMgr8.jsitelecom.us,,,,
License check failed for feature: expirationstrategy. messages: [com.rsa.ims.license.strategies.ExpirationTimeStrategy: License Expired]


ResolutionReplace the old license with one that has not expired.  To request a new Authentication Manager 8.x license see article 000013065 - How to request a license for RSA Authentication Manager 8.x.
 
Legacy Article IDa37800

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