Article Content
Article Number | 000037901 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Agent for Web (IIS) RSA Version/Condition: 8.0 |
Issue | When trying to install the IIS Agent, it fails with the following error: An error has occurred while applying security settings. Users is not a valid user or group." This could be a problem with the package or a problem connecting to a domain controller on the network. Check your network connecting and click retry or cancel to end install. |
Cause | During the installation, the installer is looking for a group called Users and it can't find it, the most common case is because the server language is not in English, thus it would be named the same but in a different language. |
Resolution | There are two workarounds to resolve this issue. Either:
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