|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Agent for Web (IIS)
RSA Version/Condition: 8.0
|Issue||When trying to install the IIS Agent, it fails with the following error:|
An error has occurred while applying security settings. Users is not a valid user or group." This could be a problem with the package or a problem connecting to a domain controller on the network. Check your network connecting and click retry or cancel to end install.
|Cause||During the installation, the installer is looking for a group called Users and it can't find it, the most common case is because the server language is not in English, thus it would be named the same but in a different language.|
|Resolution||There are two workarounds to resolve this issue. Either:|