000037862 - Getting "record not found" with cross reference to all levels of a leveled application in RSA Archer

Document created by RSA Customer Support Employee on Sep 6, 2019
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Article Number000037862
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.x
 
IssueA cross-reference field that is referencing a leveled application is set to all levels but it doesn't display correctly.

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Even if you have selected all of the levels when looking up the record.

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The field shows no records found along with the linked data.

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ResolutionYou need to edit the field then in the Options tab you will need to change the Record Lookup Configuration. In the Display Fields, you need to select a cross-reference field from each level to the next level in order for it to display correctly.

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Once these have been selected the display issues are corrected.
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