000037753 - Subscription Notification in RSA Archer isn't sending during testing

Document created by RSA Customer Support Employee on Sep 6, 2019
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Article Number000037753
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.x
 
IssueWhen testing a subscription notification and set the time to a few minutes in the future it doesn't send.
CauseIf you schedule the notification for anything less then an hour the first email won't go out until the next occurrence. For example, if you have a monthly subscription notification and it is set to send out on the 1st day. If on the 1st day at 7:55 am you try to send the notification at 8 am the email won't send until the next month. You will need to wait until 8:55 to schedule the notification for it to send out today.
ResolutionYou will need to select a time of at least an hour in the future when setting the delivery schedule.

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