on Sep 6, 2019Article Content
| Article Number | 000037753 |
| Applies To | RSA Product Set: Archer RSA Version/Condition: 6.x |
| Issue | When testing a subscription notification and set the time to a few minutes in the future it doesn't send. |
| Cause | If you schedule the notification for anything less then an hour the first email won't go out until the next occurrence. For example, if you have a monthly subscription notification and it is set to send out on the 1st day. If on the 1st day at 7:55 am you try to send the notification at 8 am the email won't send until the next month. You will need to wait until 8:55 to schedule the notification for it to send out today. |
| Resolution | You will need to select a time of at least an hour in the future when setting the delivery schedule. |