000037927 - Missing tabs in the RSA Identity Governance & Lifecycle user interface after a Google Chrome update

Document created by RSA Customer Support Employee on Sep 10, 2019Last modified by RSA Customer Support Employee on Sep 18, 2019
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Article Number000037927
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition:  7.1.x
Platform (Other): Google Chrome
 
IssueAfter updating Google Chrome to 76.x or higher, many areas of the RSA Identity Governance & Lifecycle user interface are missing tabs. Symptoms include:
  • Missing tabs when editing a connector, collector, form or review definition.
  • Missing tabs when viewing review result items.
  • Missing tabs when performing a change request approval.
  • Inability to create an AFX connector due to missing tabs preventing the input of required information

In the following example, the tabs and part of the banner are missing when editing an AFX connector:


View in Chrome:

User-added image



View in Firefox, Internet Explorer, and prior versions of Chrome:

User-added image
CauseWe are seeing this issue with the latest Google Chrome updates.
ResolutionRSA has provided a workaround described below until a fix from Google is available.
WorkaroundThere are two workarounds for this issue.

WORKAROUND 1:
Use either Firefox or Microsoft Internet Explorer/Edge browsers until a fix is available, or

WORKAROUND 2:
Upload the attached blog1.css style sheet. This is meant to be a temporary workaround until a fix from Google is available. Once the fix is available, please remove this workaround.

NOTE: A previously published workaround was to use dialog.css. If you have already used dialog.css, please remove before using blog1.css.
 

IMPORTANT: If you already use a style sheet in RSA Identity Governance & Lifecycle, do not load blog1.css directly. Instead, append the code in blog1.css to your style sheet and reload your style sheet. If you have already appended the code in dialog.css, please remove that code before appending the code in blog1.css.


 

  1. Download the attached blog1.css style sheet.
  2. If you have your own style sheet, edit your style sheet and append the code in blog1.css to your style sheet.
  3. In the RSA Identity Governance & Lifecycle user interface, go to Admin > User Interface > Files tab > Choose Style Sheets from the drop down menu. 
  4. Upload blog1.css or your revised style sheet.
  5. The fix takes effect immediately.
  6. Once a fix from Google is available, please remove the style sheet or in the case of your own style sheet, remove the appended code.

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