000037891 - RSA NetWitness Platform appliance iDRAC initialization error

Document created by RSA Customer Support Employee on Sep 12, 2019
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Article Number000037891
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Version/Condition: 10.6.x, 11.x
Platform: iDRAC
Platform (Other): Dell appliance
IssueDuring the RSA NetWitness Dell appliance boot, it halts with the message:

WARNING! iDRAC initialization error.

User-added image

SWC0700: iDRAC is not ready

User-added image
CauseThe iDRAC card in the Dell appliance has its own operating system that can hang, so a hard reset of the card is required.
ResolutionThe following methods can be used to force a reset of the iDRAC card in a Dell appliance.

  1. Shutdown the appliance and drain any trickle charge.

    Power off the appliance, disconnect all power cables and press in the power button for 30 seconds on the front of the appliance.
    Then plug in all power, wait 5 minutes for the iDRAC card to start, and then power on the appliance.

    Dell Reference: iDRAC - Multiple Reboots Can Cause IPMI Command Errors, Lifecycle Recovery Mode, and "SWC0700: iDRAC is not ready"

  2. Soft-reset the iDRAC card by pressing the 'i' button.

    On the front of the Dell appliance press the 'i' button for 30 seconds.
    Wait 5 minutes for the iDRAC reset to complete.
    Reboot the appliance.

    Dell Reference: How to reset the internal Dell Remote Access Controller (iDRAC) on a PowerEdge server?
NotesOnce the iDRAC is working again, consider upgrading the iDRAC firmware to the latest approved version so the iDRAC software is on the most stable version available.

Reference: RSA NetWitness Availability of BIOS & iDRAC Firmware Updates