000037941 - HTTP 404 or HTTP 405 error when using Integrated Windows Authentication (IWA) with the RSA SecurID Access Cloud Authentication Service

Document created by RSA Customer Support Employee on Sep 16, 2019Last modified by RSA Customer Support Employee on May 19, 2020
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Article Number000037941
Applies ToRSA Product Set: SecurID Access Cloud Authentication Service
RSA Product/Service Type: Cloud, Identity Router
IssueThe end user's browser is showing one of the following errors when Integrated Windows Authentication (IWA) is configured as an Identity Provider (IdP) for the RSA Cloud Authentication Service:
HTTP 404 (Not Found)
HTTP 405 (Method Not Allowed)
CauseThis issue can occur if an incorrect URL is configured in the Issuer URL field of the IdP configuration for IWA in the Cloud Administration Console. An example is if the required trailing forward slash ("/") is omitted from the URL.
ResolutionTo resolve this issue,
  1. Log in to the Cloud Administration Console as a super administrator.
  2. Go to Users > Identity Providers.
  3. Edit the IdP for Integrated Windows Authentication.
  4. Select Connection Profile tab on the left of the page.
  5. Check the format of the URL specified in the Issuer URL field. The correct format for the Issuer URL field is given on the online help page to Add Integrated Windows Authentication as an Identity Provider.
NotesIf the IIS webserver page changed from RSASecurIDIWAConnector to any other name (for example, MyIWAServer), the issuer URL should be changed accordingly to https://<IWA_SERVERNAME>/MyIWAServer/.