000037909 - Custom attribute field cannot be blank when creating an Active Directory Entitlement Data Collector in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 18, 2019
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Article Number000037909
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.x, 7.1.x
IssueWhen creating an Entitlement Data Collector (EDC) of type Active Directory In RSA Identity Governance & Lifecycle, you are unable to complete the creation of the collector. When navigating from the Account Data page to the next page, you receive an error saying:

The custom attribute field cannot be blank.
CauseThe Custom Attribute drop-down menu in the EDC definition is blank because there are no User Entitlement string attributes defined under the Admin > Attributes > User Entitlement tab.

User-added image

By default, two string values are defined under the Admin > Attributes > User Entitlement tab. There is no known cause as to why these are missing.
ResolutionPlease contact RSA Identity Governance & Lifecycle support for a workaround to this problem and and mention this RSA Knowledge Base Article ID 000037909. Be sure and request that an engineering ticket be opened to determine why the Out-of-the-box (OOTB) custom attributes are missing on your system. The workaround lets you complete the collector definition but does not resolve the missing OOTB attributes.