|Applies To||RSA Product Set: NetWitness Platform|
RSA Product/Service Type: All Appliances
RSA Version/Condition: 188.8.131.52, 184.108.40.206
O/S Version: EL7
|Issue||A customer is attempting to run the nw-setup-tui command to enable a NodeX appliance (decoder, concentrator, esa, etc.) that is currently imaged to 220.127.116.11 while their User Interface server (Node0) is currently at 18.104.22.168 or above.|
The nw-setup-tui enablement process fails during the bootstrap operation on the NodeX appliance. The orchestration server log file, /var/log/netwitness/orchestration-server/orchestration-server.log, contains the following log entries.
The above entries can also be seen on the console during the bootstrap process. The image below contains the console bootstrap output.
|Cause||The cause of this issue is due to 22.214.171.124 being released as a USB/DVD ISO only, a replacement for the 126.96.36.199 USB/DVD ISO, and not as an upgrade zip package like other versions such as 188.8.131.52, 184.108.40.206, 220.127.116.11, etc. As such the 18.104.22.168 RPM packages are not currently installed in the UI (Node0) server's software repository and it is not possible to download the required packages from RSA Link.|
|Resolution||To resolve this issue and allow your 11.3.1.x UI (Node0) server to enable the 22.214.171.124 appliances (NodeX) follow the steps below.|
Note: The USB/DVD ISO image must be used because the required packages are not directly accessible from the USB build stick.
Note: The following process is only required to be done once on the UI (Node0) server to create the required repository.
|Notes||If any issues are experienced during the steps outlined in this article, contact RSA NetWitness Support.|