000037980 - Unable to access RSA SecurID Access Identity Router Console following initial deploy

Document created by RSA Customer Support Employee on Sep 25, 2019
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Article Number000037980
Applies ToRSA Product Set:  SecurID Access
RSA Product/Service:  Identity Router
IssueWhile trying to access the Identity Router VM console for initial configuration, idradmin login is not possible and the console displays the following errors:
httpd2-worker:  apr_sockaddr_info_get() failed for linux-rfng
httpd2-worker:  Could not reliably determine the server's fully qualified domain name, using for ServerName

CauseCause is unknown at this time.
WorkaroundAs a workaround, please do the following:
  1. Redeploy the VM.
  2. Disconnect/disable both Network Interface Cards (NICs).
  3. Power on the VM.
  4. After boot completes, power down the VM again.
  5. Reconnect/enable the lowest numbered NIC.
  6. Power on the VM.

The administrator should now be able to login to IDR console with idradmin initial credentials and complete the initial IDR configuration.