Update 11.3.1.1: Appendix A

Document created by RSA Information Design and Development on Sep 26, 2019Last modified by RSA Information Design and Development on Sep 30, 2019
Version 2Show Document
  • View in full screen mode
 

You can use this method if the NW Server host is not connected to Live Services.

Prerequisites

Make sure that you have downloaded the following files from RSA Link (https://community.rsa.com/) > NetWitness Platform > RSA NetWitness Logs and Network > Downloads > RSA Downloads to a local directory:

Procedure

You need to perform the upgrade steps for NW Server hosts and for component servers.

Note: If you are upgrading from 11.1.x.x or 11.2.x x to 11.3.1.1, you must download the NetWitness Platform 11.3.0.0 files (netwitness-11.3.0.0.zip) and set them up in the staging folder along with the 11.3.1.1 files.

Note: If you copy and paste the commands from PDF to Linux SSH terminal, the characters do not work. It is recommended to type the commands.

  1. If you are upgrading from 11.1.x.x, 11.2.x.x, 11.3.0.0, 11.3.0.1, 11.3.1.0 or 11.3.0.2 to 11.3.1.1, you must stage 11.3.1.1. Log into the /root directory of the NW Server and create the following directories:
    /tmp/upgrade/11.3.1.1
    and then copy the package zip files to the /root directory of the NW Server and extract the package files from /root to the appropriate directories using the following commands:
    unzip netwitness-11.3.1.1.zip -d /tmp/upgrade/11.3.1.1
  2. Note: If you copied the .zip file to the created staging directory to unzip, make sure that you delete the initial .zip file that you copied to the staging location after you extract it.

  1. Initialize the upgrade, using the following command:
    upgrade-cli-client –-init --version 11.3.1.1 --stage-dir /tmp/upgrade

  2. Upgrade the NW Server host, using the following command:
    upgrade-cli-client –-upgrade --host-addr <IP of Netwitness Server> --version 11.3.1.1
  3. When the component host upgrade is successful, reboot the host from NetWitness Platform user interface in the Hosts view.
  4. Repeat steps 3 through 5 for each component host, changing the IP address to the component host which is being upgraded.

Note: You can check versions of all the hosts, using the command upgrade-cli-client --list on the NW Server host. If you want to view the help content of upgrade-cli-client, use the command upgrade-cli-client --help.

Note: If the following error is displayed during the upgrade process:
2017-11-02 20:13:26.580 ERROR 7994 — [ 127.0.0.1:5671] o.s.a.r.c.CachingConnectionFactory : Channel shutdown: connection error; protocol method: #method<connection.close>(reply-code=320, reply-text=CONNECTION_FORCED - broker forced connection closure with reason 'shutdown', class-id=0, method-id=0)
the service pack will install correctly. No action is required. If you encounter additional errors when upgrading a host to a new version, contact Customer Support (Contacting Customer Care).

External Repo Instructions for CLI Upgrade

Note: The external repo should have separate directories for 11.3.0.0 and 11.3.1.1, as described in Appendix A. Offline Method (No connectivity to Live Services). Upgrade Using the Command Line Interface .

  1. Stage 11.3.1.1 by creating a directory on the NW Server host at /tmp/upgrade/11.3.1.1 and extract the zip package.
    unzip netwitness-11.3.1.1.zip -d /tmp/upgrade/11.3.1.1

    Note: If you copied the .zip file to the created staging directory to unzip, make sure that you delete the initial .zip file that you copied to the staging location after you extract it.

  1. Initialize the upgrade, using the following command:
    upgrade-cli-client –-init --version 11.3.1.1 --stage-dir /tmp/upgrade
  2. Upgrade the NW Server host using the following command:
    upgrade-cli-client –-upgrade --host-addr <IP of Netwitness Server> --version 11.3.1.1
  3. When the NW Server host upgrade is successful, reboot the host from NetWitness UI.
  4. Repeat steps 3 and 4 for each component host, changing the IP address to the component host which is being upgraded.

Note: You can check versions of all the hosts, using the command upgrade-cli-client --list on the NW Server host. If you want to view the help content of upgrade-cli-client, use the command upgrade-cli-client --help.

Note: If the following error displays during the upgrade process:
2017-11-02 20:13:26.580 ERROR 7994 — [ 127.0.0.1:5671] o.s.a.r.c.CachingConnectionFactory : Channel shutdown: connection error; protocol method: #method<connection.close>(reply-code=320, reply-text=CONNECTION_FORCED - broker forced connection closure with reason 'shutdown', class-id=0, method-id=0)
the service pack will install correctly. No action is required. If you encounter additional errors when upgrading a host to a new version, contact Customer Support (Contacting Customer Care).

Previous Topic:Product Documentation
You are here
Table of Contents > Appendix A

Attachments

    Outcomes