000037986 - All existing data archive runs display as 'Error -' after upgrading to RSA Identity Governance & Lifecycle 7.1.1 P02

Document created by RSA Customer Support Employee on Sep 26, 2019
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Article Number000037986
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1 P02
IssueAfter upgrading to RSA Identity Governance & Lifecyle version 7.1.1 P02, previously created data archive runs shown in the RSA Identity Governance & Lifecycle user interface under Admin > System > Data Management Tab > Archiving are listed in an Error state. For example, 

User-added image
CauseExisting archive runs were deleted from the monitoring page which removed the runs from the system.  This is a known issue reported in ACM-100899.

ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.1.1 P04.

WorkaroundRemoving the Run column from the archive table in  Admin > System > Data Management tab will allow existing archives to be viewed again. This can be done by right clicking the cog in the top right of the table and clicking the tick box beside this column as shown below: 

User-added image