000037933 - "clnt_create: RPC: Program not registered" error for NFS server exports list in RSA NetWitness appliances

Document created by RSA Customer Support Employee on Sep 27, 2019Last modified by RSA Customer Support Employee on Jan 28, 2020
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Article Number000037933
Applies ToRSA Product Set: NetWitness Platform
RSA Product/Service Type: Archiver
RSA Version/Condition: 10.6.X, 11.X
Platform: CentOS
O/S Version: 6, 7
IssueWhen Third-party external storage mounted to Netwitness appliances, the NFS server exports list using showmount -e <externalstorageip> command shows error as below.

root@ARCHIVER ]# showmount -e
clnt_create: RPC: Program not registered


Jan 6 09:46:06 ARCHIVER kernel: NFS: state manager: check lease failed on NFSv4 server with error 5
Jan 6 09:46:11 ARCHIVER kernel: nfs: server not responding, timed out
CauseThis error was due to NFS protocol version is different in Third-party external storage. 
ResolutionPlease Enable NFS version 3 in third party external storage to fix the error. 

Note: This particular screenshot was taken from Netapp server.


Post these changes, verify showmount output will be as below.

[root@ARCHIVER ~]# showmount -e
Export list for