000037933 - "clnt_create: RPC: Program not registered" error for NFS server exports list in RSA NetWitness appliances

Document created by RSA Customer Support Employee on Sep 27, 2019
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Article Number000037933
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: Archiver
RSA Version/Condition: 10.6.X, 11.X
Platform: CentOS
O/S Version: 6, 7
IssueWhen Third-party external storage mounted to Netwitness appliances, the NFS server exports list using showmount -e <externalstorageip> command shows error as below.

root@ARCHIVER ]# showmount -e
clnt_create: RPC: Program not registered
CauseThis error was due to NFS protocol version is different in Third-party external storage. 
ResolutionPlease Enable NFS version 3 in third party external storage to fix the error. 

Note: This particular screenshot was taken from Netapp server.


Post these changes, verify showmount output will be as below.

[root@ARCHIVER ~]# showmount -e
Export list for