on Oct 3, 2019Article Content
| Article Number | 000038004 |
| Applies To | RSA Product Set: Identity Governance & Lifecycle RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1 |
| Issue | When using a REST Web Service node in a workflow to cancel a change request, the change request is cancelled but the workflow Variables and Runtime Data sections under the Job Properties of the cancelled change request processing workflow (Requests > Requests > {request number} > Processing Workflow) exhibit the following error: PublicData_HttpStatusCode 200 PublicData_HttpStatusMsg OK PublicData_StatusCode RSA002 : Invalid Configuration  The aveksaserver.log will not show the same message, however, if debug is enabled, you may see the following error message in the aveksaServer.log :
Please refer to RSA Knowledge Base Article 000030317 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment. |
| Cause | The WebService response is empty which causes the parsing of the request response to fail. This error is benign as the error is only reporting a parsing failure and not a Web Service activity failure. |
| Resolution | This issue is resolved in the following RSA Identity Governance & Lifecycle patches:
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| Workaround | As long as the activity has competed and the change request has been successfully cancelled, this error may be ignored. |
| Notes | For more information on Workflow WebService responses, see RSA Knowledge Base Article 000036904 -- RSA Identity Governance & Lifecycle REST Web Service Workflow Node returns error RSA003. |