000038004 - Workflow REST Web Service node returns "RSA002 : Invalid Configuration" message in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Oct 3, 2019Last modified by RSA Customer Support Employee on Feb 14, 2020
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Article Number000038004
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1 
IssueWhen using a REST Web Service node in a workflow to cancel a change request, the change request is cancelled but the workflow Variables and Runtime Data sections under the Job Properties of the cancelled change request processing workflow (Requests > Requests > {request number} > Processing Workflow) exhibit the following error:
PublicData_HttpStatusCode 200
PublicData_HttpStatusMsg OK 
PublicData_StatusCode RSA002 : Invalid Configuration


Message displayed in the workflow properties.

The aveksaserver.log will not show the same message, however, if debug is enabled, you may see the following error message in the aveksaServer.log :

Error while converting the response into xml in parserPremature end of file.

Please refer to RSA Knowledge Base Article 000030317 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment. 

CauseThe WebService response is empty which causes the parsing of the request response to fail. This error is benign as the error is only reporting a parsing failure and not a Web Service activity failure. 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
  • RSA Identity Governance & Lifecycle 7.0.2 P15
  • RSA Identity Governance & Lifecycle 7.1.0 P08
  • RSA Identity Governance & Lifecycle 7.1.1 P03
  • RSA Identity Governance & Lifecycle 7.2
WorkaroundAs long as the activity has competed and the change request has been successfully cancelled, this error may be ignored.
NotesFor more information on Workflow WebService responses, see RSA Knowledge Base Article 000036904 -- RSA Identity Governance & Lifecycle REST Web Service Workflow Node returns error RSA003.