000038019 - Failed RSA SecurID Authenticate tokencode authentication attempt to RSA SecurID Authentication Manager causes two failures in the RSA SecurID Access Cloud Authentication Service

Document created by RSA Customer Support Employee on Oct 3, 2019
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Article Number000038019
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.4 patch 4 (8.4.0.4.0)
IssueWhen a user incorrectly enters an RSA SecurID Authenticate tokencode on a resource protected by Authentication Manager, the Cloud Administration Console User Event Monitor unexpectedly shows two instances of the following messages:
 
Multifactor authentication initiated
Authenticate Tokencode authentication failed - Invalid tokencode
CauseThis is a software defect in RSA SecurID Authentication Manager 8.4 patch 4.
ResolutionThis defect is fixed in RSA SecurID Authentication Manager 8.4 patch 7 available in mid-October 2019.

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