000037953 - RSA Archer's Everyone group returns warning "The requested page was not found", and does not appear to contain any members on any reports.

Document created by RSA Customer Support Employee on Oct 8, 2019
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Article Number000037953
Applies ToRSA Product Set: Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.5.0.2
Issue
  • Accessing the "Everyone" group from the "Manage Groups" page returns a "The requested page was not found. Click OK to continue" warning.
User-added image
  • Generating a "Members by Group" report with "Everyone" group selected, the report returns no results / no users / no members.
  • Exporting Account Data from the Access Control Reports page shows the "Everyone" group exists and has no users/members associated with it.
CauseBy design, the "Everyone" group does not actually exist.  It is implemented programmatically in code. Some pages that report on the membership of groups may allow you to select the "Everyone" group but will not return any data for the "Everyone" group. These pages cannot be used to check the members/users within the Everyone group.
ResolutionThe pages that incorrectly indicate that "Everyone" does not include any users are going to be reviewed at a later date.

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