|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 6.x
|Issue||When attempting to do one of the following throws the below error in Archer:|
An error has occurred during the export process. The export file cannot be completed.
|Cause||There may be other causes for this issue and this article just addresses one cause. This can be caused by Advanced Workflow where there is a loopback transition that causes the record to be more than one current workflow node.|
|Resolution||The first thing you need to do is identify the record that is causing the issue. This can be done by modifying your search until your search includes a single record but still fails. This will likely require many attempts to get it identified.|
Once you know the record then you will need to remove all columns from the report except the key field and the field with the system tracking id. If this allows the record to be returned in a search you know there is a problem with one of the fields.
To fix this issue you can open the record in the Job Troubleshooter to see if there are multiple active nodes (green nodes)
Only one node should be active. This is typically caused by a loopback transition that is incorrectly configured. A loopback transition should only return the record to a node previously visited and is identified by a dotted line as shown in the screenshot above.
You will need to fix the transition then re-enroll the record. To re-enroll the record you will need to delete the job from the job troubleshooter
Once it is deleted you can re-enroll the record based on the record enrollment configuration in your Advanced Workflow setup.