|Applies To||RSA Product Set: Archer|
RSA Version/Condition: 6.x
Product Name: RSA Archer Advanced Workflow
|Issue||Getting the below screen when trying to access any Advanced Workflow (AWF) pages in Archer:|
A fatal error has occurred communicating with the server
The error above occurs when using one of the following URLs to test out AWF on each server:
You might get a certificate error if you aren't using the correct DNS name for your certificate, but that is OK for this test.
When testing the URL, the following response displays in the browser from one or more of your AWF servers:
|Cause||There is likely a binding issue to the AWF certificate.|
|Resolution||Reinstalling Archer on the affected servers will correct the binding. The installer performs the following related to the AWF certificate.|
Once the installer has been run, test the URL again. If the following is returned, the configuration is correct.
To fully test it, you will need to use the DNS name in the URL that is listed in the Archer Control Panel (ACP). If that returns without any cert errors then AWF should be working.