000038048 - AFX connectors remain in a Deployed state and ActiveMQ is not running in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Oct 10, 2019Last modified by RSA Customer Support Employee on Oct 28, 2019
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Article Number000038048
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 6.9.x, 7.0.x, 7.1.x

IssueThe AFX Server is in a Running state but all previously working RSA Identity Governance & Lifecycle AFX connectors are stuck in a Deployed state and do not progress to a Running state. For example,
User-added image

Symptoms include:

  • The $AFX_HOME/esb/logs/esb.AFX-MAIN.log file has the following errors:  

2015-11-20 00:05:55.331 [ERROR] com.aveksa.afx.server.manager.MMCRequestManagerImpl:84 - Server Id setup try count exceeded 
2015-11-20 00:05:55.331 [ERROR] com.aveksa.afx.server.manager.MMCRequestManagerImpl:85 - Please verify that the MMC console is running and Host & Port in the URL are correct. 
2015-11-20 00:05:55.332 [ERROR] com.aveksa.afx.server.manager.MMCRequestManagerImpl:64 - Unable to initialize the MMC Request Manager 
com.aveksa.afx.server.manager.MMCException: Unable to retrieve and setup the Afx server Id information 


2015-11-20 00:05:55.692 [ERROR] com.aveksa.afx.server.manager.MMCRequestManagerImpl:118 - Unable to get status for all Connectors from MMC 
com.aveksa.afx.server.manager.MMCException: Failed to get flows for server. No associated server Id. Check Request Manager Initialization


  • A restart of AFX, RSA Identity Governance & Lifecycle, and even a system reboot does not fix the problem.

  • acm status indicates that ActiveMQ is not running.


CauseThe cause for this issue is unknown.
ResolutionDownload and install the AFX Server Archive. For instructions on how to do this, please see RSA Knowledge Base Article 000037993 - How to download and install the AFX Server Archive in RSA Identity Governance & Lifecycle.

If downloading and installing the AFX Server Archive does not resolve your issue, please see RSA Knowledge Base Article 000038029 -- Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle for additional AFX Connector troubleshooting articles.