|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 or later
|Issue||An administrator deployed a new RSA SecurID appliance, either in a virtual environment or a physical appliance. The expected output on the console page is:|
To complete the appliance configuration, access Quick Setup at:
Quick Setup Access Code: xxxxxxxx
To confirm the authenticity of the appliance, verify that the SHA-1 fingerprint of the certificate presented during Quick Setup matches the SHA-1 fingerprint displayed below.
D1 C8 93 6A 5B C 37 5A 62 C7 53 B1 C9 18 60 9A A2 41 5B 42
If there is a problem with the appliance console page, a Quick Setup Access Code does not display:
|Cause||Incorrect network settings were provided during the deployment; for example, an incorrect default gateway.|
|Resolution||Correct the network settings directly on the console. For example, to update the default gateway, open /etc/sysconfig/network/routes:|
Note that during Quick Setup another user name may have been selected. Use that user name to login.
login as: rsaadmin
Using keyboard-interactive authentication.
Password: <enter operating system password>
Last login: Tue Oct 8 13:16:25 2019 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am84p:~> cat /etc/sysconfig/network/routes
default 192.168.2.102 - eth0
rsaadmin@am84p:~> sudo su -
rsaadmin's password: <enter operating system password>
am84p:~ # vi /etc/sysconfig/network/routes
default <new default gateway IP address> - eth0
am84p:~ # reboot
The reboot will allow the appliance to reflect the change to the default gateway and display the Quick Setup Access Code correctly.
|Notes||Please follow the steps in article 000037165 - "No configured interfaces were detected." error after finishing Quick Setup on a new RSA Authentication Manager 8.4 server if you encounter the error "No configured interfaces were detected" after finishing Quick Setup on a new RSA Authentication Manager 8.4 server.|