Article Content
Article Number | 000037603 |
Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.1 or later |
Issue | An administrator deployed a new RSA SecurID appliance, either in a virtual environment or a physical appliance. The expected output on the console page is: To complete the appliance configuration, access Quick Setup at: https://<AM_IP_Address> Quick Setup Access Code: xxxxxxxx To confirm the authenticity of the appliance, verify that the SHA-1 fingerprint of the certificate presented during Quick Setup matches the SHA-1 fingerprint displayed below. D1 C8 93 6A 5B C 37 5A 62 C7 53 B1 C9 18 60 9A A2 41 5B 42 am84p login: If there is a problem with the appliance console page, a Quick Setup Access Code does not display: |
Cause | Incorrect network settings were provided during the deployment; for example, an incorrect default gateway. |
Resolution | Correct the network settings directly on the console. For example, to update the default gateway, open /etc/sysconfig/network/routes:
Note that during Quick Setup another user name may have been selected. Use that user name to login.
login as: rsaadmin Using keyboard-interactive authentication. Password: <enter operating system password> Last login: Tue Oct 8 13:16:25 2019 from jumphost.vcloud.local RSA Authentication Manager Installation Directory: /opt/rsa/am rsaadmin@am84p:~> cat /etc/sysconfig/network/routes default 192.168.2.102 - eth0 rsaadmin@am84p:~> sudo su - rsaadmin's password: <enter operating system password> am84p:~ # vi /etc/sysconfig/network/routes
default <new default gateway IP address> - eth0
am84p:~ # reboot The reboot will allow the appliance to reflect the change to the default gateway and display the Quick Setup Access Code correctly.
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Notes | Please follow the steps in article 000037165 - "No configured interfaces were detected." error after finishing Quick Setup on a new RSA Authentication Manager 8.4 server if you encounter the error "No configured interfaces were detected" after finishing Quick Setup on a new RSA Authentication Manager 8.4 server. |