000038066 - RSA NetWitness Platform appliance is unbootable with Intel PRO/1000 PF Dual Port Fiber NIC card

Document created by RSA Customer Support Employee on Nov 4, 2019
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Article Number000038066
Applies ToRSA Product Set: NetWitness Platform
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 11.3.0.0
 
Issue

Symptom 1.



NetWitness 11.x is unbootable after adding the Fiber NIC card (Intel PRO/1000 PF Dual Port).



Symptom 2.



When trying to install the NetWitness 11.x by USB buildstick on the appliance with the Fiber NIC card, the appliance is unbootable.


Note: There is no issue using the Fiber NIC card (Intel PRO/1000 PF Dual Port) with NetWitness 10.6.x and there is no issue with NetWitness 11.x if the Fiber NIC card is removed from the appliance.

Cause

Intel PRO/1000 PF Dual Port Server Adapter NIC card is not supported with NetWitness 11.x.

Resolution

See all the supported network cards currently allowed by reviewing the Decoder: Configure 10G Capability article: https://community.rsa.com/docs/DOC-80194



Only RSA-provided 10G cards should be used and are guaranteed to function correctly with NetWitness.

Two examples are:



  • All SMC-10GE cards provided by RSA.
  • A Dell Network Daughter Card using an Intel controller to provide 10G network interfaces. This is included in all Series 5/6 hardware.
Workaround

Remove the Intel PRO/1000 PF NIC card from the appliance. Use the existing copper interfaces or supported 10G Fiber NIC card.

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